RETURNS & EXCHANGES

Returnable products must meet the following conditions:

• All items must be sent back with all original contents.
• Product must not show signs of wear or damage in any way.
• Order must not be a special order or a custom order.

No, all orders which you have added prescription (Rx) are final sales. These products are non-returnable because the products have been altered.

Once your return is approved, you will receive a notification email.

When we have received your returned order, it will be inspected for missing items or severe damages. If approved, your refund will be processed and will be applied to your original payment method within 7 business days.

Before shipping any returns back to us, please begin our easy returns form below. Do not ship anything back until you have completed this form and have received an RMA# from our customer support staff.

Return address:
SHADESDADDY.COM / Returns Dept.
530 Sawgrass Corporate Parkway
Sunrise, FL 33325

We are not responsible for lost or stolen mail for international returns.

• Shipments outside of the USA may incur customs fees depending on the destination country. Customer is responsible for these fees. Any fees are paid to appropriate customs agency by the end customer.
• You are responsible with ensuring to comply with laws and regulations of the country of destination. ShadesDaddy does not have any responsibility on these additional charges that may apply.
• Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the return.

If you have any shipping questions, please contact customer service at support@shadesdaddy.com