- 30 day returns: this is 30 days from the date your order reaches your shipping address.
- Returns only - no direct exchanges are available.
- Expedited shipping fees cannot be refunded.
Returnable products must meet the following conditions:
No, all orders which you have added prescription (Rx) are final sales. These products are non-returnable because the products have been altered.
Once your return is approved, you will receive a notification email.
When we have received your returned order, it will be inspected for missing items or severe damages. If approved, your refund will be processed and will be applied to your original payment method within 7 business days.
Before shipping any returns back to us, please begin our easy returns form below. Do not ship anything back until you have completed this form and have received an RMA# from our customer support staff.
SHADESDADDY.COM / Returns Dept.
530 Sawgrass Corporate Parkway
Sunrise, FL 33325
We are not responsible for lost or stolen mail for international returns.
If you have any shipping questions, please contact customer service at firstname.lastname@example.org